In all warranty cases, please contact the dealer where you purchased the product from first. Chances are that they’ll be able to help you out directly. Before you contact us, please read all of the information listed below. If you’ve read our warranty policy and you’re still not sure if you have a valid claim, please review the frequently asked questions and information about our warranty claim process below.
Verde warranties the replacement of original Verde products due to defects in material and/or workmanship in accordance to conditions outlined below. All complete bikes purchased through mail order and/or over the Internet must be assembled by a qualified bicycle mechanic and accompanied by both proof of purchase and an assembly receipt (from a local bike shop) or the warranty shall be deemed void. Please support your local authorized Verde dealer.
Complete Bike Frame/Fork Limited Warranty
Verde offers a standard 12 month warranty against manufactures defects on all complete bike frames, forks, and handlebars from the original date of purchase. This limited warranty applies to the original owner with proof of purchase (receipt). Frames, forks, and handlebars must not have been altered, painted, or sandblasted. Bending or denting of frames, forks, or handlebars is excluded from this warranty. Bending is a sign of impact, rider abuse, error, or punishment and therefore is not covered under this limited warranty.
Complete Bike Parts Limited Warranty
Verde offers a standard 90 day warranty on all complete bike components for defects in workmanship from the original date of purchase, backed by a one-on-one consideration for cases that fall outside of this period. This limited warranty applies to the original owner with proof of purchase (receipt). Normal wear, accident, impact, rider abuse, error, or neglect, improper assembly, and improper maintenance of parts are not covered by this warranty.
Aftermarket Frame Two-Year Warranty
Verde offers a full two year warranty on all aftermarket frames from the original date of purchase. This two-year warranty applies to the original owner with proof of purchase (receipt). Aftermarket frames must not have been altered, painted, or sandblasted. Bending or denting of frames, forks, or handlebars is excluded from this warranty. Bending is a sign of impact, rider abuse, error, or punishment and therefore is not covered under this limited warranty.
Aftermarket Parts Limited Warranty
Verde offers a standard 90 day warranty on all aftermarket components for defects in workmanship from the original date of purchase, backed by a one-on-one consideration for cases that fall outside of this period. This limited warranty applies to the original owner with proof of purchase (receipt). Normal wear, accident, impact, rider abuse, error, or neglect, improper assembly, and improper maintenance of parts are not covered by this warranty.
Warranty Terms & Conditions
Warranty terms may differ from country to country. If you live outside of the USA, visit an authorized Verde dealer with your claim. The dealer will validate the claim and contact the Verde distributor in your country. They will handle your claim for you.
Labor and transportation charges are not included. These warranties are valid to the original retail purchaser only. Proof of purchase (receipt) is required to validate protection under these warranties as outlined above. Uses of parts or devices not consistent with the use originally intended for complete bicycles and aftermarket components as sold are not covered by these warranties. These warranties are limited to replacing the defective part without charge and the company shall in no event be responsible for special damages.
Products that have been warrantied already or replaced with a crash replacement upgrade will only be covered with a 30 day manufacturer defect warranty, and not the full warranty. These items may not be warrantied a second time and will be treated on a case by case basis.
Notice: The user assumes the risk of any personal injuries, damage to, or failure of Verde bikes, frames, forks, handlebars, stems, and/or any other product manufactured under the Verde name, and any other losses if Verde product is used in any competitive event.
These warranties are expressly in lieu of any other warranties. Any implied warranty, including any warranty of merchantability of fitness, shall be limited in duration to the duration of the expressed warranty set forth herein. The prompt return of the warranty registration form (accompanied by proof of purchase and assembly receipt, if applicable) within 30 days of purchase is a condition precedent to the coverage as provided herein. These warranties give you specific legal rights and you may also have other rights, which vary from country to country.
Although these warranties are limited, we appreciate your business and customer satisfaction is very important to us. If any problems occur with your Verde product, please feel free to contact us and we’ll do our best to satisfy you. As soon as you notice a problem, please take immediate action. Delaying the situation or ignoring the problem will only lessen your chances of getting the problem properly taken care of.
Our warranty department at your service should any problems arise with the Verde product you've purchased. Although we're here to help, please note that not every situation qualifies for replacement. Please review the frequently asked questions below before registering your new product or contacting us with a warranty claim.
I purchased my bike through mail order and it came to me already assembled in the box. All I had to do was put on the front wheel, handlebars, and pedals. Why do I need an assembly receipt with my warranty registration?
What you’ve received is called a partial assembly. This is the same exact way that bike shops receive complete bikes shipped from our distributors. The entire bike needs to be checked, bearings greased, and adjusted by a qualified bicycle mechanic at a local bike shop before you ride it. Riding the bike straight out of the box will void your warranty.
My friend is a mechanic and has built bikes before. Can he assemble the bike for me?
No. You must to take the bike to a local bike shop to be assembled by a qualified bicycle mechanic in order for your warranty to remain valid.
I was putting the bike together and stripped out the threads on the pedals. Can you send me new ones?
Again, this is why you must take the bike to a local bike shop to be assembled. Not only will they ensure that everything is put together and adjusted properly, but they’ll also become a resource to help you out should any further adjustments need to be made down the road. If you strip any parts due to improper assembly or maintenance, they are not covered under your limited warranty.
My bike is only a couple of months old and it has a flat tire and worn grips.
Parts will wear from normal use. Depending on how much time you spend riding, certain parts will wear faster than others. Tires, tubes, grips, and other wearable parts aren’t covered for normal wear under your limited warranty. If any of these parts are significantly worn or punctured, you should visit your local bike shop and purchase a replacement.
My rim is bent. Will you send me a new wheel?
Bent wheels and rims will occur under normal conditions and are not covered under your limited warranty. Spokes will loosen over time and will cause your wheel to loose its true (straightness), so they’ll need to be adjusted periodically using special tools. If your wheel wobbles, take it to your local bike shop and ask them to true it for you. If you’ve landed crooked and damaged the actual rim itself, you may need to purchase a replacement rim and have your wheel rebuilt by a qualified bicycle mechanic.
I crashed on a jump and bent my frame, fork, and handlebars. Are they covered under my warranty?
Generally the bending (and denting) of your frame, fork, or handlebars is caused by impact or rider error, and is not covered under your warranty. Although bending isn’t covered for a free replacement product, you may be eligible for a replacement upgrade at a discounted price.
I tried to adjust my cassette hub and now it makes noise. Can you send me a new hub and/or wheel?
Cassette hubs are very complex and should only be adjusted by your local bike shop. Special tools are needed to adjust your hubs correctly and should only be attempted by qualified bike mechanics. They’ll know how to adjust your hubs properly. Do not disassemble your cassette hub. Attempting to adjust your cassette hub without the right tools will void your limited warranty.
My bike got stolen. Can you give me the the serial number?
Unfortunately at this time we have no way of tracking your bike’s serial number for you unless you’ve filled out your warranty registration. We highly recommend keeping a copy of your warranty registration for your own personal records.
Should you have an issue with a Verde product you've purchased, the steps outlined below must be followed to make a warranty claim. Do not ship products back to us without contacting our warranty department first. Doing so will only delay the claim process and decrease your chances of getting the problem taken care of.
Step #1: Evaluate the validity of your claim
Are you the original owner of the product?
Was the product purchased within the last 12 months?
Was the product purchased from an authorized Verde dealer?
Was the product assembled by a qualified bicycle mechanic?
Does the damage appear to be attributable to defective materials or workmanship?
Does the damage appear to be due to normal wear, impact, accident, rider abuse, error, or neglect, improper assembly, or improper maintenance?
Step #2: Fill out the warranty claim form below to request a Return Authorization (RA) Number
Fill out the warranty claim form below and provide us with as much detail as possible.
Tell us what product you want to send back — Describe the product.
Tell us why you want to send the product back — Describe the problem.
Once you have submitted your claim electronically you will receive a confirmation e-mail.
Within two business days of receiving your claim, our warranty department will contact you via e-mail or phone.
If your claim is deemed valid, you will be given a RA# for future reference. Proceed to step three.
Step #3: Pack and ship the product back to us immediately after you have received a RA#
Do not send us claims without a RA#. Claims without a RA# will not be accepted.
Include your address, phone number, and the best time of day to contact you.
A valid street address is required. We cannot return ship to a P.O. Box.
Include a copy of the original proof of purchase and assembly receipt, if applicable.
Include a copy of your confirmation e-mail and all e-mail correspondence.
Mark the defect clearly with a piece of masking tape.
Print the RA# clearly on the outside of the box.
Ship your claim to:
Warranty RA# _____
2064 Integrity Drive North
Columbus, OH 43209
Customers are responsible for shipping charges to Verde.
We recommend using UPS or FedEx to ship your claim and that you insure the package.
If you live outside of the USA, visit an authorized Verde dealer with your claim. Bring a copy of the original proof or purchase (receipt).
The dealer will validate the claim and contact the Verde distributor in your country. They will handle your claim for you.
Step #4: How your claim will be handled
The warranty process goes into effect when we receive your claim with RA#.
If the returned product is within the valid warranty period and judged by Verde to be defective, we will replace the product free of charge.
If the problem is not covered under our warranty guidelines, you will be offered a replacement upgrade at a discounted price.
The warranty will remain valid on replaced items for the balance of one year from the original purchase date.